Owner unit telephone and email
addresses Password
Required.
Landscape Request form Security SOP
Reference Documents:
2011
Annual Budgets Password Required
2012 Approved budget Password
Required
The Electrical System by Morikawa and
Associates LLC May 2006
The Sewer Pump System July 2006
The
Lanai Screen System Information and Costs
Installation Guide: Wrap-around Lanai
Installation Guide: Standard Lanai
Frequently Asked Questions
1. I
want to modify my unit. Can I make changes to it inside without approvals? What
about changes to the outside?
A. Some modifications can be made without approval. Basically, changes to the interior of your
apartment that do not affect what is called a "common element" can be
made without prior approval. Typical
common elements who’s modifications require approval include, but are not
limited to, structural beams, columns, and other members in the walls etc., the
lanai structure, any exterior element such as roof, siding, doors, paint,
railings etc. If you are considering a
modification, read the Architectural
Design Review Policy and Uniform
Appearance Standard documents. An
additional resource covering specific modifications is also included here. Consult with the Architectural Review
Committee for specific questions. When
in doubt, ASK before work is started!
2. Am
I required to purchase insurance for the interior of my apartment and contents?
A. Yes, Owners must purchase insurance, such as an HO-6 policy or its
equivalent and submit evidence of this insurance by sending in a copy of the
declaration page to Destination Maui, Inc. (“DMI”). If an owner fails to submit evidence of
insurance (including annual renewals) the Property Manager (DMI) will send out
a reminder. Should the owner fail to
send the required evidence, then Paniolo Hale will bind insurance for the Owner
by force placement with Insurance Associates at an approximate cost of $335,
plus a $50 processing charge for one year. This charge is nonrefundable.
3. How
can I ask a general question of other owners or make a comment of interest to
other owners?
A. The Yahoo Groups forum named panhaleowners is
available to allow posting of questions and comments. Owners must first join the group by either
setting up a yahoo ID and password by clicking on "join this group"
from the site or by sending an email request to Communications Committee Chair
at panhalecomm@aol.com. From the home
page click on Owner Forum to be directed to the site.
4. If
I need some routine maintenance at my Paniolo Hale apartment, are there any
services available on site?
A. Yes there are! Our Resident Manager can help you on a work order
basis. Our staff is able to do quality work for certain types of jobs. Typical
things that can be done are water heater replacement, repair of French doors,
leaking faucets, installation of disposals and dishwashers, painting, setting
rodent traps, washing skylights, and screen repair/replacement. Our Manager can also arrange for material to
be obtained for the job or items picked up from the dock. If you have a job that needs to be done,
check first with the Manager by email at panhale@aol.com
or by phone at 808-552-2631 before you look at another island service. This can save you money overall since the
staff is physically close and familiar with the property. Work is billed on a time and material basis
at a flat rate of $30.00 per hour and can be arranged with an email work order
request or with a form available in the office or here
as an Adobe .pdf scanned copy. You can print a copy, fill it out and submit
it to our Manager.
5. If I
notice a problem area on the property, how am I supposed to get attention paid
to the issue?
A. Our Resident Manager works to a
priority schedule/plan that is co-developed with the Board of Directors and the
Property Manager, at Destination Maui Inc.
The Resident Manager is instructed to not address owner-referred
problems directly unless asked to by the Board, the Property Manager, or in an
obvious emergency situation where property damage or individual safety is involved. Close contact by owners and the Resident
Manager is encouraged, however, the Resident Manager will be accommodating by
referring your requests to the Property Manager, and inform you of the action
to be taken, but he is not at liberty to immediately service non-emergency
requests on an interrupt basis. You can
also fill out a maintenance form as mentioned
above and submit it to John.
6. If
I want to change the landscaping around my unit, how do I go about requesting
this, and can I choose and buy my own plantings?
A. Owners are allowed to make landscape recommendations and requests
with regard to the plantings and care of plantings in the vicinity of their
units. To add or remove a planting, or
to ask for special landscape treatments, a landscape form is available to be
submitted to the Resident Manager / Landscape Committee for ultimate approval
by the Board. After approval by the
Board, plants purchased by the owner will be planted and maintained by the
gardening staff. A pdf
copy of this form is available here for
printing and submittal by mail or otherwise.
7. Is
termite damage to the floors covered by the association?
A. Yes, if damage to the hardwood or lanai floors is from termites or
other wood-eating insects, the Association repairs it as a portion of the
common element. This does not apply
interior furnishings, such as cabinets, or furniture nor to other incidental
floor damage due to flooding from appliances, water heaters or other sources
which come from inside the unit and are the responsibility of owners to prevent
or control. These would fall under owner
insurance coverage in most cases.
8. How
can I borrow a tool from the AOAO?
A. First check with the Resident
Manager or another staff member to make sure that the tool(s) is(are) available and not needed by the staff for the
day. When borrowing tools, please make
an entry in the "Owners Tool Sign-out Sheet" located in the shop on a
clipboard. Tools must be returned
daily. Do not keep them beyond 4:00 PM,
even if you may need them again. If a
tool is damaged please let the Resident Manager or another staff member know
about it. We all know that tools breakdown so letting them know will allow them
the opportunity to repair or replace the item so as to not be
"surprised" when the tool is needed on it s
next use.
9. Why
am I not being billed for West Molokai Association “WMA” annual dues?
A. Paniolo Hale AOAO budgets for and pays the regular annual WMA dues for each unit in good standing (i.e. their Paniolo Hale account
is current) and therefore you should not receive a bill from the WMA. Keep in mind that any WMA special assessments
are billed directly to each owner by the WMA and such assessments are not
budgeted for nor paid by Paniolo Hale AOAO.
10.
What’s with the Weekend Security Guard?
A. A security guard is on duty from 9 AM to 5:30 PM each Saturday and
Sunday for the purpose of controlling unauthorized access to and use of the
property. For details of the guard’s
responsibilities and procedures please click the following link: Security SOP.
11. Are
my lanai screens common elements?
A. Technically, the lanai screens are considered part of the common
element. However, damage to the screens
which occurs as a result of an event inside the unit or screen cleaning is the
responsibility of the owner. Damage from
the outside would be covered by the Association. Approved screen upgrades must be paid for by
the owner, after which the above maintenance policy applies.
